Workshop for “Professional Assistants Creating Excellence”


A 2 day Workshop for
“Professional Assistants Creating Excellence” with
‘S&S in2training’
Sharon Severn (FInstAM, Six Sigma Green Belt) and
Sue France (FInstAM, FCIPD, INLPTA)

This training is unique in more ways than one!

  • You set part of the agenda and we cover what you want to discuss so we can help you solve your problems and maximize your efficiency and effectiveness
  • The workshop includes cutting edge scientific information on how to maximize your brain for excellence from neuroscience findings
  • It includes Behavioural Profiling using TetraMap which will enable you to immediately return to your workplace with a tool that will help you solve misunderstandings and conflict by  better understanding yourself and others
  • Our style is interactive and experiential learning with time to discover and learn from each other as well as from us

Collectively, Sharon and Sue have more than 60 years of practical authentic experience of being high level professional Assistants and can bring your workshop to life with anecdotes, proven tips, tools and techniques to help you in your everyday role. Sue and Sharon are passionate about learning, and can truly understand you, your role, your needs and your wants and have the experience and ability to advise on best practice from their continuing life-long wisdom and learning.

Day One

Getting to know your colleagues with Sharon and Sue

Neuroscience – maximize your brain for excellence

  • Confidence building and maintaining
  • Understanding and maximizing your brain’s potential
  • The other 2 brains we need to ‘listen’ to
  • A tool to overcome the ‘fear’ factor
  • Tips, tools and techniques for your everyday role taking your brain into mind

“Here’s my Heart”
After partaking in “Here’s my Heart,” you will achieve:

  • Self-awareness
  • Presentation skills
  • Ambition and goals
  • Personal Action Plan
  • A massive boost in confidence

Advanced communication skills with Neuro Linguistic Programming (NLP) and neuroscience

  • How can NLP help you in your relationships and persuasiveness
  • Understanding and using the right verbal and non verbal language
  • Preferred thought-processing style 
  • Questioning and truly listening
  • Influencing and persuasion with neuroscience in mind

TetraMap Behavioural profiling

TetraMap behavioural profiling improves communication and reduces conflict between individuals and teams. It enables understanding of your own and others behavioural styles, allowing you to respond in a way that reduces miscommunication and misunderstanding resulting in increased empathy and persuasive skills. It is based on MBTI, DISC & Colours but is simple and easy to learn for immediate use.

  • Complete the TetraMap instrument and find out about your ‘elements’
  • Improve communications and relationships
  • Appreciate what each person brings to a situation
  • Respond more appropriately to the behavior of others
  • Choosing the right words and body language to influence and persuade
  • Understand yourself, your boss and your colleagues

“Here’s my Heart” Summary and Action log
Optional evening dinner and networking

Day Two

Morning session:

Challenges in the workplace - you set this part of the agenda – let us help you solve your problems!

  • Problem solving pro-forma to help find the right solutions
  • Dealing with difficult people and situations
  • Conflict management and techniques
  • Decision making tools – Fishbone diagram and 5 “why’s”
  • Confidential live problem solving on delegates’ pressing problems and challenges
  • Individual group problem solving and feedback

Afternoon session:

Thought mapping and Practical Process Mapping/Improvements

  • 5S presentation
  • Improving internal and external processes
  • Eliminate Non Value Added (waste)
  • How to save on cost for your company
  • Retain customer satisfaction through Quality (your boss is your Customer too!)
  • Learn how to impress your boss through countless improvement opportunities

Moving forward

  • Reflecting on the 2 days
  • Competency wheel
  • Goal setting and Self Development Plan

Cost for the 2 day workshop:

Early Bird* Rate up to 2 months before the event: £450.00

£50 discount per person off the early bird rate when 3 or more sign up together

*early bird bookers will also receive 2 signed copies each of the new 3rd Edition of The Definitive Personal Assistant & Secretarial Handbook now including neuroscience as well as a copy of The Definitive Executive Assistant & Managerial Handbook worth £16.99 each. Both of these books have been endorsed by the Institute of Administrative Management.

Between 0 and 2 months before the event the rate will be £550.00

Included in the price: TetraMap behavioural profiling booklet, TetraMap profiling instrument, a TetraMap Tetrahedron to take back to your workplace as an instant reminder of how to use TetraMap. Workbook of handouts including slide handouts. Refreshments on arrival, refreshments at 2 breaks and lunch for the 2 days. Not included in the rate: Optional dinner with the speakers on the first evening will be at the delegate’s own expense. Accommodation, if required is at the delegate’s own expense, however we have managed to get special rates for our delegates.


Location and dates for 2016:

Tuesday17 & Wednesday 18 May – Luton*
Tuesday 24 & Wednesday 25 May - Manchester **
Tuesday 14 & Wednesday 15 September - Cambridge Belfry, Cambourne CB236BW
Tuesday 5 & Wednesday 6 July – Luton*
Tuesday 19 & Wednesday 20 July - Manchester **
Tuesday 6 & Wednesday 7 September - Cambridge Belfry, Cambourne CB236BW

*Location for Luton workshops: Hampton by Hilton Luton Airport, 42-50 Kimpton Road, Luton, Bedfordshire LU2 0NB. This hotel is 1 mile away from Luton Airport and directly on site of the Luton Parkway Railway Station. There is also plenty of parking available with a small fee of £6 per day.

**Location for Manchester workshops: Radisson Blu Hotel, Manchester Airport. Parking will be at a discounted rate of £9 a day. The train station, coach station and tram station are connected by a 5 minute covered walkway to the Radisson Blu.

Places are limited, please book now to avoid disappointment.

For booking and more information please contact: Sue France on +44 7747 118914 email or Sharon Severn on +44 7958 619162 email