Getting the best out of outsourcing at your company



An article from Moorepay - providers of cloud based HR and Payroll Solutions

A look at the three main types of outsourcing

Outsourcing has grown in popularity in rapid fashion over the past few years, as the process effectively enables businesses to seek out the assistance of an exterior source to monitor and handle a raft of vital tasks.

The work outsourced often centres on non-core aspects of a firm. However, if the tasks were left in-house, an employee or manager would be stretched for time as they attempt to complete these challenges while also juggling their other work fulfilments.

Those of you who are yet to discover the benefits of outsourcing some of their work but are intrigued to do so can gain inspiration by looking at the three primary forms of the process which are widely available today.

1: Technology services outsourcing

The world is becoming a more tech-savvy place to live in with every passing day, with many people now educated on the ins and outs of using a computer and the majority of companies ensuring they are making their presence felt online.

Where the latter point is concerned though, firms could quickly lose momentum if they enlist people to handle such processes as electronic commerce, application creation, telecommunications and website development who have little or no knowledge on the subjects.

However, outsourcing these tasks to a third-party company will enable employers to receive peace of mind that their venture into the online community is being conducted by a specialist in the field.

On top of this, processes will be handled in a more cost-effective manner than hiring inexperienced employees in-house and businesses can keep up or even get ahead of their competitors quicker.

2: Business process outsourcing  

Any operational function which a company hires the services of a third-party to monitor and handle falls into the category of business process outsourcing – or BPO for short.

To break it down a little bit more, BPO is split up into a pair of sub-categories – back office work and front office work.

You should be thinking about internal work processes when it comes to back office work. For example, managers who use payroll providers – such as the experience and expertise guaranteed at Moorepay – to make sure that staff members are paid exactly what they entitled to at the right time fall firmly into this group.

Meanwhile, front office BPO relates to customer-oriented work. As such, companies can use this function to handle their customer service management operations, such as through the innovative thinking and fresh techniques applied by technology and consulting corporation IBM in their customer relationship management outsourcing opportunities.
3: Knowledge process outsourcing  

The final key type of outsourcing is knowledge process outsourcing, or KPO, which is where companies call for the assistance of outside parties to produce work that requires high levels of involvement from the worker.

As a result, third-party firms which provide this service are often tasked to produce advanced research on a certain topic, as well as present companies with thorough analytical data and showcase standout technical skills.

66% of people believed that age alone, regardless of qualifications and experience, could be a barrier for getting a job.

When asked what age group would be preferred for hiring, 30s was ranked the most popular (40%) and over 60s was the group least likely to be hired from (49%) - not taking qualifications and experience into account.
A few examples of where KPO is usually used to great effect include pharmaceutical research and development, legal documents, content writing and database development services.

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